Booking & Card on File

To reserve your appointment, I ask for a card on file at booking. For most services nothing is charged at the time — your time is simply held privately and just for you. New color and extension consultations require a non-refundable deposit, which is applied toward your service when you book. Your card stays securely on file and is only used in line with the cancellation policy below.

Cancellations & Rescheduling

Life happens, I completely understand — I just ask for at least 48 hours’ notice to cancel or reschedule, so I have time to offer your spot to someone else. Cancellations or changes inside 48 hours are charged 50% of the reserved service, and no-shows are charged 100%. Consultation deposits are non-refundable if you cancel or choose not to move forward. Because each appointment is reserved privately just for you, that time can’t be filled last-minute — staying within the window is always appreciated.

Late Arrivals

Please arrive on time so your appointment gets the full, unhurried attention it deserves. Arrivals more than 15 minutes late may need to be shortened or rescheduled — each appointment is reserved privately just for you, and I never want to rush your hair or keep the next guest waiting.

Consultations

Every new color or extension journey starts with a consult, so we can map out a plan around your goals, your hair, and your life before your first appointment. A non-refundable consultation deposit reserves your time and is applied toward your service when you book — if you choose not to move forward or cancel, the deposit is retained.

Redos & Guarantee

Your happiness means everything to me. If something isn’t quite right, reach out within 72 hours of your appointment and we’ll make it perfect together.

GENERAL STUDIO POLICIES

No Refunds

All services, deposits, and custom hair are non-refundable, always. Each appointment is time and artistry reserved exclusively for you, and your hair is custom-ordered just for you. If something ever isn’t quite right, I’ll always make it right within the redo window — but payments are never refunded.

Health & Wellness

Please don’t come to your appointment if you’re feeling sick. Our studio is private and intimate, and we’re in close contact for hours — so if you’re unwell, contagious, or running a fever, let me know and we’ll happily reschedule. Arriving visibly ill may mean your appointment is rescheduled, and the cancellation policy may apply. Your health and mine come first, always.

EXTENSION POLICIES

Extensions are an investment in yourself, and a little planning keeps them gorgeous for the long haul. Here’s what to know before we get started.

a little extra love

Consultation Comes First

Every extension journey starts with a consultation so I can match your color, choose your method, and order the right hair for you. We can’t book your install until we’ve had this conversation — it’s how I make sure your result is perfect from day one.

Hair Deposit & Final Sale

Because your hair is custom-ordered and color-matched just for you, a non-refundable hair deposit is required to place your order — it covers your premium Golden Coast Extensions and is separate from your install service. Once ordered, custom hair can’t be returned or refunded, so I’ll always walk you through everything at your consult before we order. Please allow time for your hair to arrive before your install is scheduled.

Maintenance & Move-Ups

Extensions are a relationship, not a one-time appointment. Your method sets your rhythm — most clients return every few weeks for a move-up, with reinstalls on schedule — and we’ll map your exact timing together at your install. Booking your maintenance is part of saying yes to extensions, and I’ll always have your next visit reserved.

Missed & Late Maintenance

Move-ups must be kept within your recommended window to protect both your extensions and your natural hair. Skipped appointments, or appointments booked outside your window, can cause matting and tension — so they require a full reinstall at the reinstall rate rather than a standard move-up. Staying on schedule is always the gentlest and most affordable way to keep your hair flawless.

Quick Fixes & Removals

Noticed a corner lifting or need a reset between visits? Quick fixes are always welcome — even if your extensions were installed elsewhere. Removals are gentle and health-first, and complimentary when you rebook a fresh install with me.

Hair Warranty & Care

I’ll send you home with a simple daily routine and the exact products that keep your extensions soft, seamless, and protected. With proper care and scheduled maintenance, your hair can be reused and reinstalled for 9–12 months — your warranty is guaranteed when you follow these recommendations. Improper care or skipped maintenance is the leading cause of damage and premature wear, and voids the hair warranty.