A few gentle guidelines.
Golden Coast Studio is a private, one-on-one salon, which means your appointment time is thoughtfully reserved entirely for you. These guidelines allow me to provide every guest with a calm, personalized, and beautifully unhurried experience while protecting the time, preparation, products, and artistry that go into each appointment.
STUDIO POLICIES
With beautiful home care and on-time maintenance, weft hair may remain reusable for approximately 9–12 months. This is an estimate rather than a guarantee, as longevity varies based on lifestyle, products, water quality, heat styling, washing, maintenance, and normal wear.
K-tip extensions are intended for one wear cycle and follow a separate maintenance and replacement schedule discussed during your consultation.
Any suspected manufacturer concern must be reported within 14 days of installation so I can inspect the hair and determine the best next step.
Improper care, unapproved products, missed maintenance, chemical alteration, excessive heat, self-removal, environmental exposure, or work performed by another stylist may affect or void the applicable warranty.
Hair Longevity & Warranty
By choosing extensions, you understand that they require regular professional maintenance and consistent care at home.
If continuing an extension service would place unnecessary stress on your natural hair, we may adjust the method, length, density, or maintenance plan until your hair is ready.
Your Extension Commitment
By reserving an appointment with Golden Coast Studio, you acknowledge that you have read, understood, and agreed to these policies.
These guidelines help me provide every guest with the thoughtful, personalized, and beautifully unhurried experience Golden Coast Studio was created for.
Policy Acknowledgment
Extension removal is complimentary when completed as part of a qualifying Golden Coast reinstall appointment.
Standalone removals, removals without a same-day reinstall, excessive matting, buildup, damaged bonds, corrective work, or outside extension removal are charged separately.
If more time is needed to remove the extensions gently and safely, an additional or separate appointment may be required.
Removals
Extensions are an ongoing commitment, and your maintenance schedule will be personalized to your method, natural hair, growth, lifestyle, and home care.
Staying on schedule helps prevent matting, tension, excess shedding, and unnecessary stress on your natural hair. Whenever possible, I recommend reserving your next maintenance visit before leaving the studio.
Maintenance & Move-Ups
A valid card is required to reserve each appointment. Aside from consultation deposits and extension orders, nothing is charged when you book—your card simply holds your appointment and remains securely stored through the booking system.
Extension appointments require payment for your custom extension hair and a $150 installation deposit before your hair is ordered and the installation is reserved.
Booking & Card on File
All listed prices are starting prices and may vary based on your hair’s length, density, condition, starting point, desired result, appointment time, and the amount of product needed.
Additional color, lightener, treatments, corrective work, detangling, or appointment time may result in an additional charge. I’ll always discuss any significant changes with you before moving forward.
Quotes provided during a consultation are thoughtful estimates based on your hair and goals at that time. The remaining balance is due at the completion of your appointment.
Pricing & Additional Product
Life happens, and I completely understand. I kindly ask for at least 48 hours’ notice if you need to cancel, reschedule, or significantly change your appointment.
Changes made within 48 hours are charged 50% of the reserved service total. Same-day cancellations and missed appointments are charged 100%.
Because your time is held privately for you, last-minute openings can be difficult to fill. Any outstanding balance must be taken care of before another appointment can be reserved.
Repeated cancellations or rescheduling may require future services to be paid for in advance.
Cancellations & Rescheduling
Please provide at least 48 hours’ notice if you would like to remove or significantly shorten part of your scheduled service. Your appointment time is reserved based on everything originally selected.
Last-minute changes may be subject to the cancellation policy for the portion of time that is no longer needed. Additional services are always welcome when the schedule allows.
Appointment Changes
Please arrive on time so your hair can receive the full, unhurried attention it deserves. If you’re running late, please text or call as soon as possible so I know you’re still on your way.
Arriving more than 15 minutes late may require us to simplify, shorten, or reschedule your service. If there is not enough time to complete your hair safely and beautifully, the cancellation policy may apply.
If 15 minutes have passed without any communication, your appointment will be released and considered a no-show. The card on file will be charged 100% of the reserved service total, and the balance must be taken care of before another appointment can be reserved.
Late Arrivals
Golden Coast Studio is an intimate private suite with limited space. To keep your appointment peaceful and relaxing, please arrive alone unless a guest has been approved in advance.
Children may only accompany you if they are receiving a service and can be safely supervised throughout the appointment.
Guests under 18 will need permission from a parent or legal guardian before receiving color, chemical, or extension services.
Guests & Children
Please follow any preparation instructions sent before your visit. Depending on your service, you may be asked to arrive with clean, dry, fully detangled hair and minimal product buildup.
If additional detangling, cleansing, or preparation is needed, extra time and charges may apply. If there is not enough time to complete the reserved service, we may need to adjust or reschedule the appointment.
Preparing for Your Appointment
A $50 non-refundable deposit is required to reserve every new color or extension consultation.
Your deposit is applied toward the recommended service when you reserve your appointment during the consultation or within 14 days afterward.
After 14 days, the deposit is retained and can no longer be applied toward a future service. A new consultation may also be needed if your hair, inspiration, or desired service has changed.
Consultation deposits are retained if the consultation is canceled, missed, or you decide not to move forward.
Consultation Deposit
Every new color or extension journey begins with a consultation. This gives us time to talk through your current hair, history, inspiration, lifestyle, maintenance preferences, budget, and long-term goals before creating a plan together.
Your consultation includes an estimated service plan, timeline, and investment. Recommendations and pricing may change if your hair or desired result changes before your appointment.
Your Consultation
Honest hair history helps me create the safest and most beautiful plan for you. Please share any previous professional color, at-home color, lightener, henna, metallic salts, smoothing treatments, perms, relaxers, medications, or extension services.
Undisclosed hair history can affect how your hair responds and may lead to unexpected results or corrective work. A test strand or additional consultation may occasionally be needed before we move forward.
Hair History
Results & Healthy Hair
I want you to genuinely love your hair. If something doesn’t feel quite right, please contact me within 72 hours and include clear photos so I can thoughtfully assess the concern.
Approved adjustments must be scheduled within 14 days of the original appointment and apply to the result we agreed upon during your consultation.
A new color goal, change of mind, concern shared outside the adjustment window, missed home care, or hair altered by you or another stylist may require a new paid appointment.
Adjustments & Service Guarantee
Because every service is personalized and cannot be returned once completed, services, consultation deposits, custom extension hair, installation deposits, gift cards, and opened retail products are non-refundable.
If you have a concern, please reach out within the adjustment window so I have the opportunity to care for you and recommend the best solution.
Refunds
If you’re feeling unwell, contagious, or running a fever, please let me know so we can reschedule your visit.
Because we work closely together for several hours, arriving visibly ill may mean the appointment needs to be rescheduled, and the cancellation policy may apply.
Services cannot be performed if head lice, open sores, or a potentially contagious scalp condition are present. We can happily reschedule once the condition has fully cleared.
Health & Wellness
Please keep personal items safely stored during your appointment. Golden Coast Studio cannot assume responsibility for lost, damaged, or stained clothing, jewelry, electronics, or other belongings.
Color services can occasionally stain clothing, so comfortable, salon-appropriate clothing is always the best choice.
Personal Belongings
Unopened retail products may be exchanged within 14 days with proof of purchase. Opened or used products are final sale unless a verified manufacturer defect is present.
Gift cards are non-refundable, cannot be redeemed for cash except where required by law, and cannot be used to purchase another gift card.
Retail Products & Gift Cards
a little extra love
Extensions are an investment in yourself, and a little planning keeps them gorgeous for the long haul. Here’s what to know before we get started.
EXTENSION POLICIES
Every extension journey begins with a personalized consultation. Together, we’ll choose the safest method, custom-match your color, and select the right length and amount of hair for your goals.
Your installation can be reserved once the consultation is complete and your custom hair and $150 installation deposit have been paid.
Not every method is right for every head of hair. A different method, length, density, treatment plan, or future installation date may be recommended when it is the healthiest choice for your natural hair.
Extension Consultation
The full cost of your custom-selected Golden Coast Extensions, along with a $150 installation deposit, is due before your hair is ordered and the installation is reserved.
The $150 deposit is applied toward your installation-service balance—it is not an additional fee.
If your $50 consultation deposit is still eligible, it will be credited toward the $150 installation deposit, leaving $100 due when your hair is ordered.
Because your hair is selected specifically for your color, length, density, and desired result, custom extension-hair payments are final. Once ordered, the hair cannot be returned, exchanged, transferred, or refunded.
Natural shade variation can occur, and final blending or customization may be completed during installation. Shipping or supplier delays outside Golden Coast Studio’s control may occasionally require us to adjust your appointment.
Custom Hair & Installation Deposit
Your remaining installation balance is due at the completion of your appointment.
If an installation is canceled or changed within 48 hours, the $150 deposit is applied toward the 50% cancellation charge, and only the remaining difference is charged.
For a same-day cancellation or missed appointment, the deposit is applied toward the 100% service charge. It is never added on top of the full cancellation amount.
Installation Balance & Cancellations
Extension hair may need toning, rooting, lowlighting, trimming, or layering to create the most seamless result. Additional customization may carry a separate charge unless included in your quoted package.
Extension hair has already been professionally processed and may respond differently from natural hair. Lightening it is not recommended and may affect its condition, longevity, or warranty.
Extension Color & Customization
Waiting beyond your recommended maintenance window can lead to tangling, matting, slipping, excess tension, or a row that can no longer be safely maintained as a regular move-up.
If matting, excessive tangling, buildup, or other complications are present, additional charges will apply based on the time and care needed to safely correct them.
If a row has been overly grown out, mistreated, or structurally compromised, it may need to be removed and rebuilt. In that case, the appropriate partial-row or full-row reinstall rate will apply.
I’ll always assess your extensions first and discuss any service or pricing changes before beginning.
Matting, Missed Maintenance & Compromised Rows
Mini fixes are for small, isolated concerns between maintenance visits, such as replacing a few beads, securing a minor area, or correcting limited slipping.
They do not include rebuilding a row, repairing significant foundation or stitching issues, reinstalling a large portion of a row, removing matting, or correcting damage caused by missed maintenance or improper care.
When a row needs to be removed, rebuilt, or substantially reinstalled, a partial-row or full-row reinstall charge may apply. I’ll assess everything first and explain exactly what your hair needs.
Please reach out as soon as you notice slipping, lifting, discomfort, or matting. Avoid cutting, gluing, removing, or repairing your extensions at home.
Mini Fixes & Structural Repairs
A little natural shedding, minor slippage, or occasional extension loss can happen depending on the method, your natural growth cycle, lifestyle, and home care.
Not every lost bead, lifted corner, or k-tip is an installation concern. I’ll happily assess the area and determine the most appropriate solution.
Normal Shedding & Extension Loss
Extensions installed by another stylist may be accepted after an in-person consultation.
Because I cannot verify the quality, history, or original installation of outside hair, any removal, detangling, corrective work, repair, or reinstallation is priced according to the time and service needed.
Golden Coast warranties and complimentary adjustments only apply to qualifying hair and services purchased and performed at Golden Coast Studio.
Extensions Installed Elsewhere
You’ll receive personalized maintenance and home-care guidance following your installation. Following these recommendations is one of the best ways to protect your natural hair and keep your extensions soft, seamless, and beautiful.
Sleeping with wet hair, improper brushing, excessive heat, unapproved products, chemical or sunscreen exposure, missed maintenance, or at-home coloring can cause matting, dryness, discoloration, or premature extension loss.
Concerns caused by improper home care are not considered installation or manufacturer defects.
Home Care
GENERAL STUDIO POLICIES